Refund Policy
Our commitment to your satisfaction with every purchase.
30-Day Money Back Guarantee
At TrustedHealthFlow, we stand behind the quality of our research peptides. If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee on eligible products.
This policy outlines the conditions under which refunds, returns, and exchanges are processed. Please read carefully before initiating a return.
100% Satisfaction Guaranteed
If you’re not satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a refund.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Timeframe: Return requests must be made within 30 days of the delivery date.
- Product Condition: Products must be in their original packaging and in unused, resalable condition.
- Unopened Products: For hygiene and safety reasons, we cannot accept returns on products that have been opened or tampered with.
- Proof of Purchase: A valid order number or receipt is required for all refund requests.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
Non-Eligible Items
The following items are not eligible for refunds or returns:
- Custom Orders: Products that were specially ordered or customized for you.
- Clearance Items: Products purchased during clearance or final sale events.
- Opened Products: Any product that has been opened, used, or tampered with.
- Gift Cards: Gift cards and store credits are non-refundable.
Damaged or Incorrect Items
If you receive a product that is damaged during shipping or if you receive the wrong item, please contact us immediately. We will:
- Replace the Item: Send a replacement at no additional cost.
- Full Refund: Issue a full refund including shipping costs.
- Return Shipping: Provide a prepaid shipping label for returning damaged or incorrect items.
Note: Please inspect your order upon delivery and contact us within 7 days of receiving damaged or incorrect items.
How to Initiate a Return
Follow these simple steps to request a refund:
Contact Customer Support
Email us at info@trustedhealthflow.com with your order number and reason for return.
Receive Return Instructions
Our team will provide you with detailed return instructions and, if applicable, a prepaid shipping label.
Package Your Return
Securely package the product in its original packaging, including all accessories and documentation.
Ship Your Return
Ship the package using the provided shipping label or to the address provided in our instructions.
Receive Your Refund
Once we receive and inspect your return, we will process your refund within 5-10 business days.
Refund Processing Timeline
- Inspection: Returns are inspected within 3-5 business days of receipt.
- Processing: Approved refunds are processed within 5-10 business days.
- Payment Method: Refunds are issued to the original payment method used for the purchase.
- Credit Card Refunds: Please allow 3-5 business days for your bank to display the refund on your statement.
- Cryptocurrency Refunds: Refunds to crypto wallets may take up to 10 business days depending on network conditions.
Shipping Costs for Returns
- Change of Mind: If you are returning a product due to change of mind, you are responsible for the return shipping costs.
- Our Error: If the return is due to our error (wrong item, damaged product, etc.), we will cover the return shipping costs.
- Original Shipping: Original shipping costs are non-refundable unless the return is due to our error.
- International Returns: International customers are responsible for return shipping costs and any customs fees.
Exchanges
If you need to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product. We do not offer direct exchanges.
Tip: The fastest way to get the product you want is to return the current item and place a new order separately.
⚠️ Research Use Only – No Medical Claims
IMPORTANT: All products sold on TrustedHealthFlow.com are for research purposes only and are not intended for human consumption. Refund requests based on product effectiveness for human use will not be honored as this violates our terms of service.
By purchasing from us, you acknowledge that you understand the intended use of these products and agree to our Terms & Conditions.
Contact Us About Returns
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact us:
- info@trustedhealthflow.com
- Response within 24-48 hours
Return Address: Will be provided upon request.
By placing an order with TrustedHealthFlow.com, you acknowledge that you have read and agree to this Refund Policy.
Need to Initiate a Return?
Our support team is ready to assist you with any return or refund request.